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Expect the system to drift, and check it monthly

Every commercial system decays: people leave, jobs change, and someone quietly goes back to the spreadsheet they had before. Treat that as a signal rather than a discipline problem, because a step people route around is usually a step built wrong, and fix the step rather than police the person. A monthly half hour spent reading what the system actually produced against what the month actually contained catches the drift while it is one conversation instead of a reconstruction.

Updated: 22 August 2026

Keeping the record alive

More tips on the same part of the job.