Confirm instructions in writing the day you get them
A verbal instruction on site is worth exactly what you can prove of it later. Send a short confirmation the same day: this is what I was told to do, by whom, when, and how I am treating it. That two-minute confirmation decides, months later, whether a change was a variation or a favour.
Updated: 22 August 2026
Letters worth sending, and when
More tips on the same part of the job.
