My surveyors spend more time typing than surveying

Somewhere along the way, the commercial team's week filled up with transcription. The same measure lives in the diary, the tracker and the report, and a person qualified to price work, challenge a rate and negotiate a final account spends their afternoon retyping it into each. Nobody designed the duplication; it accreted, one new tracker and one new report at a time, and each copy is both a lost hour of actual surveying and another chance for the versions to disagree.

The instinct is to leap at a fix, and that is how businesses end up with a fourth tracker. The review does the boring thing first: it watches the work as it is actually done, counts what each task takes and how many systems each number touches, and puts the findings in a ranked list, so whatever gets fixed first is the thing costing the most, measured on your own numbers rather than anyone's sales pitch.