Where does the AI actually come in?

The unglamorous truth is that the AI is mostly already in your building. Microsoft 365, Google Workspace and the newer cost systems now carry AI features as standard: drafting, summarising, pulling the contents out of documents, finding patterns across folders. In most commercial teams these sit switched off, or switched on and unused because nobody has had time to work out what they are for. The review does not start from the technology; it counts the hours and reads the records first, then asks what would close each gap, and the answer is AI where AI honestly fits: lifting instructed changes out of email threads into a register, turning site diaries into a searchable record, drafting the notice a person then reads and signs. Where the answer is a shared folder and a naming convention, the list says that instead. The point is the record and the hours, never the technology.